FAQs: Fabulously Answered Questions

SPY24 makes sure that you get the most out of your mobile phone monitoring software. That’s why, we have compiled all the frequently asked questions and answered them precisely. Skim through the questions that relate to your problem or query and get your issues resolved in a jif!

  • What is SPY24?

    SPY24 is a leading parental control app for smartphones that allows parents to monitor text messages, calls, current GPS location, Snapchat, WhatsApp and much more. SPY24 collects information from the target device and sends it to your Control Panel (your account that will be created after purchase) which you can access from any browser. SPY24 for smartphones runs on Android 4.0+ rooted/not rooted and iOS 6.0+ jailbroken/non-jailbroken based platforms. User-friendly Customer’s area (view demo), 24/7 live Customer Support, a wide variety of subscription plans and affordable prices would make your experience the best value for your money.

  • How does SPY24 work?

    SPY24 collects data from the device on which it is installed and displays it in the Control Panel which you can access using any Internet browser. To start using SPY24, you need to check the compatibility of the device you’d like to monitor, choose the subscription plan and proceed with the purchase. After that, you receive an email with the login and password to your personal Control Panel where you also find the installation instructions. Basically, you’ll need to have a full authorized physical access to the target device, launch the phone browser, type in the link for downloading the program and proceed with the installation. By installing SPY24, you confirm your intention to use this software legally, i.e. you install SPY24 on your own device, the device of your underage child or the owner of the device agrees to be monitored.

  • Does SPY24 work worldwide?

    Our monitoring software works regardless of the cellular carrier network or the location of the target device and is compatible with all service providers (carriers). However, SPY24 requires an Internet connection to transfer data to your personal account (Control Panel – your account that will be created after purchase). Thus mobile Internet or Wi-Fi connection must be switched on the target device.

  • What devices are supported by SPY24?

    SPY24 is compatible with smartphones and tablets that run: Android 4+ iOS 7 – 8.4; 9.0 – 14.1 with Jailbreak iOS 7 – 14+ without Jailbreak Please check whether your device is compatible by entering its model here. SPY24 software also works on non-jailbroken iOS devices, though monitoring features may be limited with this solution option. (For a list of current features available with SPY24 Without Jailbreak, click here). To enjoy a full range of features, please purchase SPY24 for jailbroken iOS devices. NOTE: SPY24 and SPY24 Without Jailbreak are the two separate solutions of the same elite monitoring product. You may freely switch between the two solutions, although in doing so, captured data logs will be lost.

  • Is SPY24 icon displayed on the monitored device?

    Right after the installation, SPY24 application is launched and starts working in a background mode. The icon which appears after SPY24 installation does not contain any settings for SPY24 functionality. For better user experience, there are 2 options: either to keep it on the dashboard of the monitored device or not. By installing SPY24, you confirm your intention to use this software legally, i.e. you install SPY24 on your own device, the device of your underage child or the owner of the device agrees to be monitored.

  • Is it legal to use SPY24?

    SPY24 application was designed to help parents to keep their children safe and workers productive, and its usage is absolutely legal. Please make sure that your intentions to use our application meet the following legal requirements: You want to use SPY24 as a parental control solution for monitoring your underage children. You want to use SPY24 as a solution for monitoring company-owned devices of which employees are aware of being monitored. You want to install SPY24 on your own device. It is your responsibility to determine whether you have proper authorization to monitor the device. It is also your responsibility to determine which disclosures, notifications, or agreements may be necessary for your jurisdiction, as applied to the specific facts and circumstances in which you want to use SPY24. If you have questions about the legality of using SPY24 as you intend to use it, contact legal counsel of your choice. SPY24 cannot provide legal advice.

  • Can I install SPY24 remotely?

    If your target device is iPhone or Ipad SPY24 can be installed remotely if you choose SPY24 Without Jailbreak with fewer monitoring features using iCloud credentials of the target device. Make sure it backs up regularly (every 24 hours). Still, the access may become necessary if the iCloud backup isn’t activated on the device. In case the iOS device (phone or tablet) is jailbroken, you will need 5-15 minutes of physical access to the device for a successful installation. Once fully installed, SPY24 will begin sending monitored data logs to your personal Control Panel – your account that will be created after purchase. In case the device is not jailbroken, you will have to jailbreak it before SPY24 installation, which will take some time. We recommend you to add our special service assistance while purchasing SPY24* If your target device runs Android OS When installing SPY24 on Android OS-based device, physical access is required. We recommend you to add our special service assistance while purchasing SPY24* *With assistance, we’ll gladly perform the initial installation of SPY24 on your target mobile device as well as complete Keylogger setup, Locations, disable SMS apps, activate USB-debugging and more. We will also perform a full Jailbreak/Rooting procedure for you remotely.

  • How do I install SPY24?

    SPY24 Without Jailbreak If your target phone is an iPhone and you do not want to jailbreak it, you can use SPY24 Without Jailbreak that requires users’ iCloud credentials for installation. You will need to log in to your Control Panel and choose a proper option that leads you through a few simple steps of installation. iPhone back up has to be enabled on the device. 

Please, be informed that iPhones back up to iCloud once a day only if the following conditions are met: the device is connected to Wi-Fi; the device is plugged in; the device is locked. If iCloud Backup is not switched on the device, please activate it manually in Settings > iCloud > iCloud Backup > On. Then go to Backup section and hit Back Up Now for SPY24 to make the initial synchronization of the data from the target device to your Control Panel. Regular SPY24 application for iOS To install regular SPY24 application and have permission to all available features, you need to jailbreak the target device. First of all, you will have to check if your device can be jailbroken because some newer versions of iOS may not have jailbreak available yet. To check it, you can take target device, and open Settings > General > About > Version and check all the needed instructions and latest jailbreaking tools (versions) here: Once the jailbreak is done, you can log in to your Control Panel and choose iPhone to continue the installation. The whole procedure of jailbreak and installation may take up to 30 minutes* SPY24 for Android-based OS To install SPY24 to an Android device, you need to have authorized physical access to the device and choose Android in your Control Panel to see the instructions.
 Please, be informed that SPY24 can be installed without rooting. But if you wish to monitor Whatsapp, Viber, Facebook, Skype, Line, Snapchat and Gmail, your target Android phone should be rooted* *If you are experiencing difficulties with installation or having troubles with setting up the features we’ll gladly perform the initial installation of SPY24 on your target mobile device with our special service assistance! We’ll complete Keylogger setup, Locations, disable SMS apps, activate USB-debugging and more. We will also perform a full Jailbreak/Rooting procedure for you remotely. You’ll still need to have physical access to the target device with an Internet connection.

  • How can I uninstall SPY24?

    If you suspect that SPY24 is illegally installed on your device, you can uninstall it using the following instructions: iOS devices: Go to Cydia > Installed > Click on IphoneInternalService > Modify > Remove Android devices: Go to Phone Settings > Security > Device Administrators > Update Service > Deactivate > Get back to Settings > Apps > Update Service > Uninstall Where can I check data from the monitored device? Once SPY24 is set up on the monitored device and is connected to our server, the information will be automatically displayed in the Control Panel of your personal account that can be accessed from any browser.
Check how SPY24 Control Panel looks by pressing View Demo. What payment methods are available for purchasing SPY24? We currently accept the following payment methods: Visa/MasterCard/Eurocar Bank/Wire transfer American Express Diners Club JCB Fax Vendor to vendor Purchase order Check sofortbanking.com Carte Bleue 支付宝 (Alipay) Giropay iDEAL WebMoney Cash at 7-Eleven/Family Dollar/ACE Boleto Bancario CashU Ukash Dankort Chinese Debit Card Qiwi Wallet eCheck/ACH UnionPay Konbini Payment options may vary depending on your country of residence. Select your preferred payment method once you proceed to Checkout.

  • What will I see in my bank statement?

    SPY24 purchase will appear on your bank or credit card statement as AVANGATE*SPY24.software , paypro-charge.com or PayPro * SPY24 product depending on the payment processor.

  • What happens after the purchase?

    As soon as the payment is approved (you receive a confirmation email from the billing company) the next step is to check your inbox for the welcoming email from SPY24. Make sure you check both Inbox and Spam folders. 
The welcoming email contains the link to your personal web Control Panel (data storage) and Login credentials. Follow the link and login to your account (Control Panel) where you will see an Installation Wizard with all of the instructions on how to set up a new device. See How do I install SPY24.

  • How can I get a refund?

    You may be eligible to receive a full refund within 10 days following the day of your purchase as long as refund reasons do not contradict our Refund Policy conditions. At the same time, we are confident that our professional Customer Support can help you with any issues that may arise and make you fully satisfied with SPY24.

  • How often does SPY24 information gets updated?

    Using SPY24 Without Jailbreak, you receive information within 24 hours since the latest back up has been done. Usually, it takes that much time because backups can reach up to a few gigabytes, and it depends on Wi-Fi connection quality. If you have SPY24 on a jailbroken iPhone or Android, you can expect to receive updates based on the Update Interval you have selected. The Update Interval specifies how often SPY24 is connected to our server and transfers information directly to your Control Panel. When manually adjusting Update Interval from your account, please note that short update intervals (less than 10 min) may consume considerable battery life. Please, be informed that sometimes it can take up to 24 hours to receive all updates, especially if the phone constantly uses 3G/4G connection which is not very stable and always depends on signal strength.

  • Why does the monitored device require an Internet connection?

    The monitored device must be Internet-enabled for SPY24 to send information from the monitored device to your Control Panel. It uses both Wi-Fi and 3G/4G Internet connections. Once the information is uploaded to our server, it will be displayed in the Control Panel of your account.

  • Can I monitor two or more devices?

    Please be informed that you can monitor as many phones as you want. When you purchase one subscription, you can monitor one cell phone only. But you can change target cell phones free of charge during all subscription period as many times as you wish. If you want to monitor 2 cells at a time, you need to purchase two subscriptions.

  • My monitored device is an iPhone. Do I really need to jailbreak it to be able to install SPY24?

    Currently, SPY24 offers monitoring software for both jailbroken and non-jailbroken devices. If you do not wish to jailbreak the device, you may purchase SPY24 Without Jailbreak.
 Note: The following features are available for SPY24 Without Jailbreak subscriptions: Contacts Call Logs Text Messages Browser History Events Notes WhatsApp Wi-Fi Networks Find my phone Installed applications For access to SPY24’s full range of monitoring features, it is required that an iOS device is jailbroken.

  • What happens after the Jailbreak procedure?

    After the Jailbreak procedure, the device will operate in the same mode as it used to, the user will be able to download media and applications from iTunes and use iCloud regularly. Once Jailbreak is done an icon of Cydia will appear on the springboard of the target device. For more information on how to remove Cydia icon, please check the corresponding article in our Help section from your Control Panel. Jailbreaking procedure doesn’t affect the phone’s performance, and in many cases, it even extends battery usage of the device. What is rooting? Do I need to root the Android device to use SPY24? Does Android rooting void warranty? Rooting is the process of allowing users of smartphones and tablets running the Android operating system to attain privileged control (known as root access) within the Android’s subsystem. While the Rooting procedure voids the device’s warranty, it is completely reversible. Rooting is required only if you need to monitor the non-default applications such as WhatsApp, Facebook, Viber, Skype, and Gmail (available only to Premium account holders). If you are experiencing difficulties with installation or having troubles with setting up the features, we’ll gladly perform the initial installation of SPY24 on your target mobile device with our special service assistance We’ll complete Keylogger setup, Locations, disable SMS apps, and activate USB-debugging and more. We will also perform a full Rooting procedure for you remotely. You’ll still need to have physical access to the target device with an Internet connection.

  • How can I detect monitoring software on my smartphone or tablet?

    Please, remember that SPY24 is completely legal software and all our customers are obliged to comply with the legal terms while using SPY24. It means you are allowed to install SPY24 on your own device, the device of your underage child or the owner of the device agrees to be monitored. If you notice any illegal usage of SPY24 software, please inform us immediately! Can you help me track the phone by its number? Is it possible to find the lost device? Please, be informed that SPY24 starts collecting data only after being installed on the target device. We do not provide monitoring by the phone or IMEI number; you need to access the device and install the application on it first.

  • What if I need technical support?

    We offer four levels of SPY24 technical assistance: Free service for Basic subscription users: e-mail support, live chat assistance. Free service for Premium subscription users: e-mail and live chat assistance. Support Priority line – personalized customer assistance in addition to the standard SPY24 support for only $ (activated for 12 months period). Have access to phone support, step by step walkthrough the installation process, and more! This service is optional and non-refundable. Assistance – VIP assistance in rooting/jailbreak, installation of SPY24 through Team Viewer, features setup and 24/7 technical assistance over the phone, in live chat and emails for $. Service is limited to 1 device and can be used within 12 months from the date of purchase.

You Can Totally Rely on SPY24 - We've Got Your Back

SPY24 won't leave you alone with your subscription, because for us, your satisfaction rests atop everything else, and with that, we promise to deliver only the best mobile spy app experience to you!

Stealth Mode 100% Invisible

100% Secure Satisfaction Guaranteed

24/7 Live Chat

whatsapp chat

General Questions