Spy24

FAQs: Fabulously Answered Questions

SPY24 App is a cell phone spy software which allows you to track your phone in real time. This powerful program silently records all the activities on the target phone. Data then uploaded to your secured online account which only you can access to view and manage.

  • What is SPY24 App?

    SPY24 is the industry-leading cell phone monitoring software program designed and intended for parents to help keep their children safe and for employers to maintain productivity among employees. SPY24 is at the forefront of developing and deploying this technology to parents and employers.

  • Can I install SPY24 remotely?

    It is required to have possession of the phone you want to monitor for approximately 2-3 minutes to install the SPY24 app. Once the app has been installed, possession of the phone again is not needed.

  • How does SPY24 App work?

    SPY24 Monitoring Software works by accessing data from the phone on which it has been installed. Once the application is installed, it will gather data from the phone and upload it to our secure servers. You can view this data by logging into your Secure Online Account, which is provided when you purchase the program. Everything you need to begin using SPY24 will be emailed to you. Nothing is shipped. In the email, you will receive the activation link which will take you to the installation instructions. To install the app, the process differs depending on whether you’re monitoring an iPhone, iPad, or Android and macOS and Windows devices. For iPhones and iPads, you are only required to have the Apple ID and password (iCloud credentials) associated with the device. For Android phones, you will need to have possession of it for about two to three minutes. All settings may be adjusted remotely anytime online right from your Online Control Panel. After the installation process is completed, all data, even those deleted, is uploaded to your private Control Panel account which is available from any PC or phone browser.


    Attention: The target phone must have access to the Internet, and be compatible with SPY24. Check if your mobile device is supported.

  • Is it legal to use SPY24?

    It is legal for parents to use SPY24 to monitor their children and for employers to monitor company-owned devices of employees. For companies to utilize the software, it is necessary to gain the consent of the employee before installing monitoring software on the device. Parents are permitted to monitor the activity of their underage children. Otherwise, It is legal for a person to monitor the cell phone of another person as long as that person is fully aware and consents to have their phone monitored. If you have any doubts or concerns about the use of SPY24, you should seek legal counsel. SPY24 and The Powerline Group Inc. cannot provide legal advice. We do not condone the use of our software for illegal purposes. If you have any questions as to legality and usage in your area you should contact an attorney.

  • Is the icon visible on the phone?

    Yes. By default, the SPY24 icon will appear in the Applications menu (screens and/or pages) and also in the Applications Manager menu. The icon cannot be removed and will remain visible unless SPY24 is uninstalled from the monitored device.

  • Which features require rooting?

    Rooting the Android device is not required.

  • Why should SPY24 be the best solution?

    Keeping track of employees’ mobile phone usage, seeing who your children are contacting from their phones, back up your own phone data in case the phone lost or broken, tracking down the thief in case the phone get stolen are among the most popular uses of tracking software.

  • What phones does SPY24 work on?


    SPY24 currently supports: 

    Android Versions: 4.x, 5.x, 6.x, 7.x, 8.x, 9.x, 10, 11, 12, 13,14

    iOS Versions: 6.x, 7.x, 8.x upto 17.3.0

  • How to remove SPY24?

    Because SPY24 does not appear in Cydia, you must log in to your account to remove it. In page Setting, part Uninstall SPY24, insert password of your account, then click Uninstall SPY24 to remove SPY24 remotely. Be careful, once you have removed SPY24, you have to get the iPhone in your hand once again if you want to re-install SPY24.

  • Why does target phone needs internet access?

    Target device requires the Internet access to send logged data to your online control panel.

  • What if target phone does not have an internet connection?

    If your target device is a GSM phone that takes a SIM card, you can always use a SIM card with Internet access (even a cheap prepaid SIM) just to get the software installed and setup, and then swap it out with the Target’s own SIM card later. Without internet connection, all features will still work, but SPY24 will not be able to report any captured data (SMS, Call Logs, Email, Location) to your online account except for Auto Answer feature. SPY24 will save logged data and wait for be uploading when the target phone have an internet connection

  • Is the internet access log visible on the phone bill?

    No.

  • Does SPY24 support my phone service provider?

    SPY24 runs on all supported phones regardless of service provider, or location. You have full access to SPY24 data whether the phone is across town or the world. The only requirement is that the phone should use a supported operating system and have a working internet connection.

  • Can I install it using one SIM, but then give the phone to someone who uses another SIM? / Can I change SIMs?

    Yes. This is also a way to install SPY24 into target phone if the original SIM does not provide internet access.

  • Is my privacy protected?

    We do not record, store, transmit or resell any customer’s personal information. Moreover, SPY24 uses active security policies that ensure complete privacy by encrypting all confidential activity logs.

  • How do I see the SMS Call Logs and Location tracking information?

    Using the user-friendly control panel, you can see data in easy-to-read format.

  • Some data in my account seem to be lost. What happens?

    Data older than 30 days will be deleted. You should back up your data to your computer regularly. Go to page Setting, here you can export data to CSV for download. SPY24 sends the download link to your email.

  • Is SPY24 App free?

    No, SPY24 is a commercial product. But it is quite affordable! We also offer trial 48 hours package with all features. After trial time, if you are not ready to purchase, you can still use GPS tracking, remote adjust setting and uninstall for free.

  • What payment methods does SPY24 accept?

    You can pay either by: Paypal, credit cards, debit cards, crypto

  • How do I receive the software?

    – For Android, macOS and PC you can download direct link from our website.

  • Does SPY24 show an icon or something on the target PC and Mac?

    It does not. SPY24 is totally silent. Nothing is displayed on the target phone.

  • How can I tell if SPY24 is on my phone?

    No way.

  • Do you provide technical support?

    Yes, absolutely.

  • Why is not SPY24 listed on the AppStore?

    SPY24 reads all your internal iPhone information and upload it to SPY24.app site to read them on a comfortable interface. There is no way that Apple allow third-party programs to read this data this way.

  • How to install SPY24 into target iPhone?

    Open Cydia > find SPY24 > install.

    Open Springboard > tap SPY24 icon on the application screen

    Sign up to bind this device with an account

    Tap Hide SPY24


    Attention: Once you Hide SPY24, all icons, files, source of SPY24 will be hidden from springboard, Cydia. No one can open it again. Only you can configure or remove it via your secured online account.

  • How to move my iPhone to another email address?

    1. Remove your old account (this action will remove SPY24 in target iPhone also)

    2. Reinstall SPY24 to your phone

    3. Sign up with new email address.


    Attention: Old data and license in will be deleted. Therefore, do not forget to back up your data and download to your PC before removing your account. If you want to move the target device to another email address included with previous data and license, please contact our support team.


  • From where can I get guidance about installation?

    SPY24 provides you with a handy manual on their website. Once you decide to install the app, this manual gives you a step by step guidance which is clear and easy to follow. Click here to visit our Help Install page.

  • Can SPY24 be installed without opening passwords?

    No, SPY24 is meant to keep a certain level of privacy. Which indicates that you will have to get that device unlocked by the owner and then you will be able to install it. SPY24 does not breach passwords.

  • Is there any danger of facing legal penalties if I install SPY24?

    Generally, SPY24 will only be installed after you seek permission from the person you are spying on. Or at least they know about it. Otherwise, they may file a lawsuit against you. SPY24 only gives you access once you verify it.

  • How can I get data in my account?

    Once your target device starts getting tracked, your account will be collecting data from it. If the internet connection of the target device is weak, it may delay the uploading of data. Otherwise, it will start uploading immediately to your account. It will be stored, and you can watch it later.

  • Is there any restriction on language?

    No, SPY24 supports many languages. No matter which language is being used in your target device, SPY24 will provide you exact information in your account.

  • Will my data be safe with SPY24?

    Yes, SPY24 gives every user a username and password which he can change at any time. It is your responsibility to remember and keep your password safe.

  • What features can I avail from SPY24?

    SPY24 offers you a wide range of tracking features which start from listening and recording live calls to monitoring all the social networking apps, i.e. Facebook, Twitter, WhatsApp, etc. The location, call log, SMS history, apps installed, etc all can be tracked with SPY24.

  • What kind of files does SPY24 Record?

    SPY24 can record images, videos, audios, GPRS location, etc. In short, it can be said every kind of files can be tracked and saved with SPY24 in all conventional and some specific formats.

  • How can I trust SPY24?

    SPY24 truly cares about his customers and their privacy. SPY24 keeps all the data which has been entrusted upon its team safe and encrypted. Even SPY24 application management team cannot access your data under normal circumstances. All your data is safe with SPY24. If you wish to stop using SPY24, your data will all be wiped out from the server.

  • Will it consume the target device's battery and storage?

    No. target device will not come to know that it is being tracked. SPY24 stealth mode is specially designed to make sure that no battery and storage is consumed. Your device’s battery may get consumed a little bit due to the uploading activity.

  • Can I use my account for different devices?

    Yes, you can use it. If you wish to switch your target device, you will have to change the aviation number by logging into your account. So you can start tracking your new target device.

  • How can I be sure SPY24 works as expected?

    Reliability is our foremost priority. We are confident about our customers’ complete satisfaction with our monitoring application. However, you don’t have to take our word for it. If you are still unsure about SPY24’s monitoring features, try it for FREE.

  • How to stop daily or instant emails from SPY24?

    1. Log into your SPY24 dashboard.
    2. Select the device.
    3. Open settings.
    4. Uncheck “Everyday E-mail Notifications” field and save the new settings.

  • How to save my cellular data?

    1. Log into your SPY24 dashboard.
    2. Go to Settings.
    3. Uncheck “Allow communication over cell data option”.
    4. Increase the “sync interval” and “GPS scan interval”.
    5. Uncheck “Custom Push Channel” in settings.
    6. Save settings.

  • How can I track my device when no internet connection is available?

    You can keep track of the monitored device even if it is not connected to the internet, by using SMS Commands. Click here for more information.

  • How can I download my data as .CSV file?

    • Log into your SPY24 dashboard.
    • Go to “Data Liberation”.
    • Download your SPY24 data as .CSV file.

  • Can I add another device to my account?

    You can add other devices to your SPY24 account. Upon installing the application on a new device, make sure you use the same email address and password you used when you purchased SPY24. Access your SPY24 dashboard to find the separate tab for new device(s).

  • How to block/unblock an application?

    • Log into your SPY24 dashboard.
    • Go to “Packages Installed”.
    • Locate the application you want to block/unblock.

  • My data does not show on my SPY24 user dashboard even after purchasing a paid subscription.

    In case you were previously using a SPY24 free trial subscription, and that subscription has already expired, you will need to install the application again on the device you wish to monitor.

  • My recent SPY24 data does not show on my user dashboard for the last few hours.

    SPY24 was specially designed to keep our customers in mind. Our application uses minimum resources of your battery life and mobile data. We recommend waiting for 24 hours so that all your SPY24 captured data reflect in your user interface.


    However, the monitored device may stop uploading the data if:

    • The monitored device is hard reset.
    • The monitored device’s firmware is upgraded.
    • The monitored device is not connected to the internet.
    • The SPY24 application is removed from the monitored device.
    • You need to reinstall the application if scenarios #1, #2, or #4 apply.

  • Why does my device tab show a gray or red icon?

    Depending on the internet connection of your monitored device, your user interface will show a green/gray or red icon. Hover the mouse over the grey/red icon to check the amount of time the monitored device has been disconnected for.

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