The SPY24 Monitoring Product or Service may only be used for legitimate and lawful purposes by authorized users, and you are hereby notified that installing or using the SPY24 Monitoring Product or Service for any other purpose may violate local, state, and/or federal law.
This Refund Policy applies to your Purchase of a SPY24 Subscription. Subject to applicable law, the terms and conditions contained in this Refund Policy, and any other applicable terms and conditions contained in the Terms of Service, you may be eligible to receive a full refund of the price you paid for your Subscription if you submit a refund request within fourteen (14) days of your Purchase in accordance with the requirements set forth herein.
It is your responsibility to check our compatibility policy prior to Purchasing any Services to determine whether the Services can be used on the phone you wish to monitor.
If you have obtained the separate installation assistance service, a refund will only be issued if you cancel within 14 days as indicated above. Once the installation service has been provided, it cannot and will not be refunded.
If you have opted for the Premium Support service, a refund is not applicable as the service is automatically assigned to your account with one of our dedicated agents.
If you properly submit a refund request to us, please allow five (5) – ten (10) business days for any refund to be processed. If you are unsure whether your Subscription is functioning properly, please contact us immediately for support. Send refund requests to [email protected] with all necessary information about your Purchase order.